When something is not working
Things to try when you cannot save a quote, the screen goes black, or something else is off.
Try these first
- 1
Update the app to the latest version (App Store or Google Play).
- 2
Close the app fully and open it again.
- 3
Restart your phone.
These three fix a surprising number of problems.
The screen goes black when I tap “+”
Camera access may not be granted. Open your phone's Settings, find biblog, and check that camera permission is allowed.
After granting permission, close the app completely and open it again. If it stays running, the new permission may not take effect.
The text will not scan
There are some tips on taking the photo in Saving a quote.
Copying your support ID
Including your support ID lets us look up your account, which makes things much faster to investigate.
- 1
Tap the person icon at the far right of the tab bar.
- 2
Scroll down to “About”.
- 3
Tap “Copy support ID”.
- 4
Paste it into the contact form.
If none of that helps
Please get in touch through the contact form and include the following. It makes the problem much easier to track down.
Your support ID (see the steps below to copy it)
Your device (for example iPhone 15 or Pixel 7a)
Your OS version
Your biblog app version
When it started, and which action triggers it
A screenshot, if you can
Still stuck?
If your question is not covered here, please get in touch through the contact form.
Contact us