Help
Help
How to use biblog, the quote collection app, and answers to common questions.
Getting started
Organizing
Switching phones & signing in
Connections
Plans
Account settings
Troubleshooting
Frequently asked questions
I have already given away my old phone. Can I still get my quotes back?
If you were using biblog as a guest, your quotes were only ever stored on that phone, so they cannot be recovered. We are sorry. You will be starting fresh on the new phone. If you linked an account before parting with the old phone, signing in with it will bring everything back.
I do not remember which account I used.
If the old phone still works, check the person icon at the far right of the tab bar. If it does not, try signing in with Google and then with Apple. If neither shows your quotes, please get in touch.
I signed in on the new phone but my quotes are missing.
You are most likely signed in with a different account. See Cannot sign in, or quotes are missing.
Can I export my quotes?
There is no export feature at the moment. Please use a linked account to carry your quotes over.
I pasted the text but no book details appeared.
Book details load automatically on biblog Pro. On the free plan they do not, so tap “Add book” after pasting and search for the book. See Plans and pricing for more.
I subscribed but nothing changed.
Try these in order. First, close the app fully and open it again. Second, check that you are signed in with the same biblog account you bought it on. Third, check that you are signed in to the same store account (App Store or Google Play) you bought it with. If it still has not applied, please get in touch with the date and time of purchase, your device, and which account type you signed in with.
How do I cancel?
Cancel the subscription from your App Store or Google Play settings. It cannot be cancelled from inside the app.
Still stuck?
If your question is not covered here, please get in touch through the contact form.
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